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Operations Strategy

We find the drag. Then we run the change.

Coba embeds senior operators inside your business to uncover waste, sharpen execution, and unlock outcomes you can measure — not a deck, the actual change, shipped.

A Coba operator shaking hands with a client
Past partners
Meijer logoOptomi logoHeights Tower Service logoCatapult Ops Group logoChrouch Communications logoKapenga 4 Michigan logo
Meijer logoOptomi logoHeights Tower Service logoCatapult Ops Group logoChrouch Communications logoKapenga 4 Michigan logo
Meijer logoOptomi logoHeights Tower Service logoCatapult Ops Group logoChrouch Communications logoKapenga 4 Michigan logo
Meijer logoOptomi logoHeights Tower Service logoCatapult Ops Group logoChrouch Communications logoKapenga 4 Michigan logo
What we do

Operational leverage, end to end.

We walk the work, find where time and money leak, and rebuild the process around how your business actually runs.

Find what's leaking.

We walk the work, talk to the people doing it, and map where time, money, and handoffs disappear. The bottleneck is rarely where you think it is.

AUDITS · PROCESS MAPPING · ROOT-CAUSE

Clean up the process.

We tighten cadences, kill dead steps, and fix handoffs. The same team gets more done because the work stops fighting itself.

WORKFLOWS · SOPs · HANDOFFS

Layer in the right tools.

CRMs, dashboards, automations, internal tools — built or wired up to match the cleaned-up process, not the other way around.

AUTOMATION · CRM · INTERNAL TOOLS

Put the numbers in front of you.

Live reporting on the metrics that actually move the business. Decisions get made on data, not on the loudest voice in the room.

DASHBOARDS · KPIs · LIVE REPORTING
Track record

Proof in the numbers.

A decade of embedded operations work across industries — measured in revenue supported, hours returned, and problems actually solved.

$0M+Business revenue supported through the systems, campaigns, and execution we've run.
0K+Hours of operational effort reclaimed through smarter tooling and automation.
0+Industries served — from telecom and manufacturing to retail media and political campaigns.
Tim Nolan, Chief Operating Officer of Coba Digital
Meet the COO

Tim, our Chief Operating Officer.

Tim Nolan is Coba's Chief Operating Officer — the senior operator we embed inside a client's business as their operations leader. He's spent his career helping organizations execute with discipline and scale with intention, turning around financial performance from multimillion-dollar companies to nonprofits and building the operating backbone a team keeps relying on long after the work is done.

0%Financial turnaround — up to 180% over three years.
0%Business service growth — 450% over four years.
  • Operational strategy & execution
  • Process design & optimization
  • Org structure & design
  • Team leadership & exec partnership
  • Scaling through growth stages
  • Performance management & metrics
Meet the operator

Corey, our operations strategist.

Corey Collins leads operations strategy at Coba — a senior operator who embeds inside small-to-mid businesses, finds where the work breaks down, and runs the change to fix it. Over the last decade he's done it in telecom, manufacturing, retail media, and political campaigns — managing 30,000+ site rollouts and cutting 10,000+ labor hours out of a 5G integration. He's the operator you actually work with: no account manager, no hand-off to a junior — he names the next move, then builds it with your team until the numbers move.

  • Operations & process redesign
  • Sales ops & CRM
  • Internal tools & automation
  • Dashboards & reporting
  • Project & program management
  • Web & software builds
Corey Collins, operations strategist at Coba Digital
Cost vs. unlock

The shape of the leverage.

What an engagement costs versus what it unlocks. The work doesn't just pay for itself — it compounds. One 5G rollout returned roughly 10× its cost, and kept paying every year.

5G integrations0×return on cost

One engagement. ~$2M unlocked.

The process changes kept paying every year of the rollout — 10,000+ labor hours a year across crews and subs, compounding into roughly $2M in labor value against a ~$208K cost.

Engagement cost: ~$208K. Labor unlocked over the rollout: ~$2M (10,000+ hrs/yr · compounding). Roughly 10 times the cost.

Engagement cost~$208K
Labor unlocked over the rollout~$2M10,000+ hrs/yr · compounding

Illustrative — one engagement, the first of several. See the 5G integrations case study

CRM & pipeline0.0×return on cost

One week. $80K in pocket.

A one-week CRM, website, and pipeline build runs ~$12K. Within two weeks it surfaced an $80K upsell already in the building — plus 25+ hrs/wk reclaimed and a ~50% ops handoff lift, compounding from there.

Engagement cost · one week: ~$12K. Realized in first two weeks: $80K+ (+ 25 hrs/wk · ~50% ops handoff lift). Roughly 6.7 times the cost.

Engagement cost · one week~$12K
Realized in first two weeks$80K++ 25 hrs/wk · ~50% ops handoff lift

Illustrative — one engagement, one of several. See the CRM & pipeline case study

How we work

Embedded, not advisory.

01 — HOW WE START

One paid day, then week-one execution.

A paid working day to pressure-test the plan. First real deliverable inside five business days.

02 — HOW WE COMMUNICATE

No account manager. You get the operator.

Email or Slack — your channel, your workspace. Same-day response, no coordinators in the middle.

03 — HOW WE DELIVER

We run the change. We don't just describe it.

Real builds. Real process. Real outcomes — not a polished summary of what we'd do.

Why embed

An embedded operator, without a full-time hire.

The right fit when you need real operational lift — not another executive search.

Embedded operator

  • Cost

    Pay for the operational leadership you need, when you need it — no salary, benefits, or equity.

  • Time to impact

    Operational within weeks; leverage and pressure points surface fast.

  • Perspective

    Outside objectivity with embedded partnership — clear-eyed enough to challenge founder dependency and operational drift.

  • Scope

    Strategy and execution in one seat — thinking, implementation, and accountability aren't split apart.

  • Flexibility

    Scales up or down as the business evolves — growth, stabilization, or transition.

Full-time hire

  • Cost

    A big fixed investment — salary, benefits, often equity — committed before you've validated the fit.

  • Time to impact

    Recruiting and onboarding takes months, and impact follows the hiring curve.

  • Perspective

    Deep institutional knowledge over time, but often slower to challenge inherited ways of working.

  • Scope

    Strategic alignment, but operational bandwidth varies by person and ramp.

  • Flexibility

    A fixed role with fixed expectations; harder to adjust as priorities shift.

What clients say

Trusted to run it.

We needed someone who could move quickly and fill the gaps we were missing, and not need six weeks to get started. That's Corey. He isn't like the other firms we've worked with. His methods are fast and effective.

Brian Terpstra

Sales Manager, Manufacturing

Thank you so much for your time and help! You solved our problem so quickly!

Tom Vierzen

ZenBoer Homes

Get started

Where's the drag in your business?

Tell us what's slow, expensive, or stuck. We'll tell you the first move — and whether we're the right team to run it.